Showing posts with label relationships. Show all posts
Showing posts with label relationships. Show all posts

Tuesday, February 26, 2019

Job Analysis Part 7

  • PAQ Areas - Job Context
  • The physical and social in which the work is performed
    • Stressful Environment
    • Personally Demanding Environment
    • Hazardous Situations
  • PAQ Areas - Relationships With Others
  • The relationships with individuals that are necessary to perform the job
    • Communicating judgments
    • Supervisor related activities
    • Exchanging job related information
    • Personal contact
  • PAQ Areas - Other Job Relationships
  • These include
    • Non Typical V’s Daily Schedule
    • Salary V’s Variable Basis
    • Irregular V’s Regular Schedule
    • Business Situation
    • Job Demanding Events
    • Unstructured V’s Structured Work
    • Being Responsive to Changing Situations
  • PAQ Scales
  • Position Analysis Questionnaire
  • Extent of Use
    • Does not apply
    • Nominal/Very Infrequent
    • Occasional
    • Moderate
    • Considerable
    • Very Substantial
  • Position Analysis Questionnaire
  • Importance to the Job
    • Does not apply
    • Very Minor
    • Low
    • Intermediate
    • High
    • Extreme
Until next time...

 




Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Wednesday, February 6, 2019

Job Analysis Part 2

  • Duties & Tasks
    • Base units of a job is the performance of specific tasks
      • Frequency
      • Skill
      • Complexity
      • Duration
  • Relationships & Requirements
    • Need for Supervision
    • Knowledge/Skills/Abilities
    • Need for Training
    • Minimum Requirements for the Performance of the Task
  • Tools & Equipment
    • Relationship between the performance of a task and the tools and equipment being employed to perform the task successfully
    • State of Equipment
    • Availability of Tools
    • Protective Clothing
  • Environment
    • Working Conditions
    • Legislation
    • Hazardous Material
  • Job Analysis Interview
  • Structured Interview
    • Definite Set of Prepared Questions
    • Set the Purpose of the Interview
    • Pre-set Questions follow the sequence of activities with which the jobholder’s performs
    • Probing Questions by Interviewer to Expand
  • Un-Structured Interview
    • No Set of Prepared Questions
    • Set the Purpose of the Interview
    • Ask Interviewee About the Job they Perform
    • Probing Questions by Interviewer to Expand
  • Advantages
    • Very Flexible
    • Not Necessarily Job or Task Dependent
    • Convenient
    • Provides a good overall understanding of a particular job or task
  • Disadvantages
    • Some Interviewer Training Involved
    • Interviewer may not appreciate the sensitivity of some of the information discussed
    • Cannot be used effectively for new jobs
    • Problems arise in data collation
Until next time...

 




Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Tuesday, August 7, 2018

Organizational Structure Part 4

  • Models of Organizational Structure
    • Bureaucratic
      • Specialization
      • Division of Labor
      • Hierarchical Arrangements of Position
      • Impersonal Relationships & Rules
  • Vertical
    • Key Characteristics
      • Traditional Organizational Structure
      • Power is Centralized
      • Employees have less autonomy
      • Formal Policies and Procedures
      • Strict Reporting Lines
      • Job Description Based
  • Horizontal
    • Key Characteristics
      • Flatter Organizational Structure
      • Less Hierarchical
      • Power is located with owner manager
      • Employees have broader span of responsibility
      • Similarly skilled experts
    • Departmentalization
      • Business Function
      • Product
      • Matrix
Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Monday, July 30, 2018

Organizational Structure Part 1

An organization is “a collection of interacting and interdependent individuals who work towards common goals and whose relationships are determined according to a certain structure”  (Duncan, 1981) 
  • Key Concepts
    • Division of Labor
      • How activities within the organization are allocated into different jobs or tasks performed by different individuals
      • Division of Labor - Advantages
        • Most Efficient Utilization of Labor
        • Increased Standardization
        • Uniformity of Output
        • Reduction in Training Costs
        • Heightened Expertise
      • Division of Labor - Disadvantages
        • Routine & Repetitive Tasks
        • Low Job Satisfaction
        • Low Motivation and Employee Satisfaction
    • Span of Control
      • The amount of individuals who report either directly or indirectly to a manager
      • Managers who have a small span of control are able to develop closer relationships with employees and greater control over daily operations
    • Optimal Span of Control
      • The coordination requirements within the unit
      • The type of information required by the unit
      • The similarity of tasks within the unit
      • The extent to which individuals require direct access to the supervisor
      • Differences in members’ need for autonomy
    • Configuration
      • The shape of the organization reflecting the division of labor and the coordination of tasks
    • Administrative Hierarchy
      • Reporting Relationships from the lowest level to the highest in the organization
      • An administrative hierarchy is inversely related to the Span of Control
        • Organizations with a large span of control have a small amount of managers in the hierarchy
        • Organizations with a small span of control have a large administrative hierarchy
Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Monday, February 5, 2018

Coaching in the Workplace Part 1

Effective coaching skills drive all high-performance organizations. It is essential that managers and human resources professionals learn to encourage coaching in their organizations. We will explore the benefits of coaching and how to design a coaching program.

Benefits of Coaching and Mentoring
  • Career development
  • Skill development
  • Knowledge transfer
  • Succession planning
  • Employee motivation
  • Employee retention 
What is Coaching?
  • The art of facilitating the performance, learning and development of another person
  • Coach brings out latent potential, encourages coachee
  • Usually takes place within the confines of the formal manager-employee relationship
  • Initiated and driven by the manager
  • Relationship is finite
Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Tuesday, December 5, 2017

Five Ways Managers Can Increase Employee Engagement by Rachel Stones, Guest Author

Are your employees going through the motions each day, or perhaps they’re simply doing enough to get by?  These are common traits of disengaged employees found in most workplaces across the world.  Disengaged employees are not invested in their work which can be manifested in their attitudes and the quality of their work.  So, how can companies turn disengaged employees into engaged ones?  The key is to start with management.

Management can set the overall tone in the workplace, especially where employee engagement is involved.  Read on for tips to help your leadership increase employee engagement.

Set the Example


Years ago, I saw a poster that read, “Attitudes are contagious; is yours worth catching?”  I feel this mantra is particularly applicable in the workplace.  Managers can set the example for their employees in just about every facet of the workplace, including habits, attire, attitude, and more.
If managers come into the office late and leave early, then their employees will be inclined to do likewise.  If the manager is pessimistic about the company trajectory, then employees might be inclined to feel similarly.
On the other hand, good managers work as hard as those who work for them.  They show up on time or in a lot of cases, early.  They are excited about the work they do, and that excitement spreads through their teams.  If your company leadership has a positive outlook and is always looking for ways to improve, that same attitude can impact employees.

Give Frequent and Consistent Feedback


Managers who frequently and consistently meet with their employees to give them feedback have employees who are more engaged, according to a report issued by Zenger Folkman. However, the feedback needs to be sincere and detailed to have the maximum effect.  Managers who develop a good relationship with their employees and who regularly provide constructive feedback give employees the information they need to change, improve, and succeed.

Recognize and Show Appreciation


A study by BambooHR showed the number one reason employees left a company when leaving because of their boss was due to their boss taking credit for their work.  Managers should avoid taking credit for their teams’ work at all costs, and the best way to do that is to develop a habit of recognizing and showing appreciation for your employees.
Managers can do this in a variety of ways.  Thank-you notes, verbal recognition (private and public), are examples that can help your employees feel valued and encouraged to continue producing great work.

Enable and Empower


Have you ever tried to plant a garden without any gardening tools?  It’s doable, but it’s much more time-efficient when you’re equipped with the right tools. The same principle applies in the workplace.  If your employee prefers working on a Mac versus a PC, buy him/her a Mac. If you want your employees to be innovative, then encourage (and fund) participation in additional educational opportunities related to the industry.  Enable and empower your employees by giving them right tools and opportunities to grow.

Encourage Involvement


Whether it’s a company barbecue or a client meet-and-greet, employees who are involved with their company daily are more inclined to be engaged.  Managers can set the example by their own participation, but they can also extend invitations and encourage their employees to be involved.

The Takeaway


Having engaged employees means having workers who are actively involved in the workplace.  Engaged employees are more productive and concerned about their own contributions as well as the performance of the company.  Management can play a key role in the engagement of company employees.  Share these tips with leadership to help guide them as they lead and manage their teams to success. 

Guest Author Bio


Rachel Stones loves to share business and HR tips with entrepreneurs.  She writes for Objective App Development the creators of Built for Teams, a complete HR system tailored specifically to the needs of small and medium sized businesses.  She also enjoys creative writing, gardening, and spending time with her family.

Wednesday, October 18, 2017

Build a Culture of Trust and Collaboration Part 2


Zero-Sum Game
  • Gain of one team is offset by the loss of another team
  • Winning or losing may be less important than the total relationship
  • Negotiation and compromise may help everyone “win”  
Consider the following questions:
  • What happens when you compete against someone on your own team?
  • Who wins when the football center competes with the quarterback?
  • When is it important to win?
  • How can we work together so that everyone wins?  
Negative Competition
  • Poisons interpersonal relationships
  • Destroys organizational effectiveness
  • Diverts time and energy
  • Destroys goodwill
  • Provokes anger, resentment and retaliation   
How to Build Trust
  1. Always tell the truth
  2. Stick to your word
  3. Do what is right
  4. Do what you say you will do
  5. Share openly
  6. Put yourself “in the other’s shoes”
  7. Make decisions as a team
  8. Set goals as a team
  9. Work together to achieve those goals
  10. Look for common ground
  11. Be open-minded
  12. Ask for feedback and act upon it
Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Monday, October 16, 2017

Build a Culture of Trust and Collaboration Part 1

It is essential that supervisors, managers, and HR professionals build a culture of trust and collaboration so that employees feel that they can come to them to discuss any problem that may arise.  It is important to distinguish between trust and liking.  Ideally, employees should like their supervisors, managers and HR professionals, but even if they do not, it is imperative that they trust them to do the right thing.

Trust is confidence in our relationships with others. 
We earn trust gradually. In the book and movie, "The Little Prince," a make-believe little prince visits earth from his own tiny and far-away world to learn about life.  One day, he meets a fox.  He is enchanted by the fox and wants to play with him, but the fox is afraid of him and won't come near him because he doesn't know him.  The fox, sensing the prince's desire to be friends, asks him if he will tame him.  The Prince explains that he would love to tame the fox, but he doesn't know how.  So, the fox then teaches him what he has to do to tame him:


"Every day you must meet me at the same place near the edge of the wheat field, but don't come too close at first.  If you come every day at the same time and to the same place, I will begin to get use to you.  Then each day, you can come a little closer and a little closer, until finally we touch.  When we touch and embrace, I will finally be tamed."

In the scene in the movie, Gene Wilder, who plays the fox, and the little prince are careful to keep their distance as they meet each day, and gradually they get closer and closer.  When they finally touch, they embrace each other and dance around in the woods with excitement and relief because they are so happy to finally be friends.

Developing trust is like taming the fox.  You build a little at a time by consistently meeting the expectations of the other and treating him or her with respect and kindness until you become friends and are comfortable working together.

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Wednesday, October 4, 2017

Communicate Openly and Directly Part 5

The Passive- Aggressive Style
This style of communication combines the desire to avoid face-to-face interaction (passive) with the desire to "win" and control the outcome to get one's own way (aggressive).  It is usually done behind the other person's back and is seen primarily as deceitful and dishonest.  This communication is almost always done "undercover" and secretively with an intent to manipulate people or teach them a lesson.  It is damaging and dangerous because it destroys the team environment and the trust and respect needed to facilitate assertive communication.


The person who uses passive-aggressive communication/behavior incorporates some or all of these tactics:
  • May not offer ideas or opinions in order to control or hide information
  • May tattle or gossip about others
  • May seem supportive on the surface but actually criticizes people and their ideas behind their backs
  • Enjoys seeing others' ideas fail
  • Likes to get people to take sides against another person, policy, or idea
  • Is the exact opposite of the open, honest communicators that organizations need today 
In Conclusion
  • We can now recognize the communication styles and behaviors that we and others are using.  We can also choose the style we want to use in each situation and commit to building skills for more open, honest, and assertive communication.
  • Most people communicate without much forethought or planning, content to say whatever comes to mind.  Unconscious communication is about "reacting" rather than about making proactive, conscious choices.
  • We all need to take greater responsibility to think about the best way to demonstrate assertive communication and behavior in both our personal and professional lives.
Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Monday, October 2, 2017

Communicate Openly and Directly Part 4

The Passive Style
This type of communicator avoids confrontation at all costs because passive people never really say what's on their mind.  Passive people always put their own needs and concerns last in a desire to be liked and accepted by others.  When used too often, this style makes the passive communicator become more and more frustrated because he or she ends up pleasing no one at all!  Regardless of whether the cause of the passive behavior is low self-esteem, fear, or guilt, it usually makes the situation worse than it already is.  The person who initially seems so willing and accommodating turns out to be withdrawn and overwhelmed, often unable to keep those commitments that are so easily made.


The person who uses passive communication and behavior incorporates some or all of these tactics:
  • Allows others to take advantage of him or her
  • Sometimes produces rushed, inaccurate, or late results due to taking on too much
  • Agrees to all requests and demands, even unreasonable ones, rather than saying "no"
  • Becomes overwhelmed and tired; cannot fulfill even basic commitments
  • Doesn't complain out loud, but may be angry or hurt underneath
  • May ultimately "blow up" after taking abuse from others for a period of time
  • Loses others' trust because of lack of follow-through
  • Hides the truth, which is often perceived by others as dishonest or lying behavior
  • Tries to please everyone, even at his or her own expense
  • Feels guilty getting his or her own needs met
  • Annoys others by giving vague, noncommittal responses
Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Thursday, September 28, 2017

Communicate Openly and Directly Part 3

The Aggressive Style
This type of communication holds nothing back – usually at the other person's expense.  The feelings of others are discounted or disregarded, and the interaction is not characterized by respect.  The aggressive person gets his or her needs met by controlling others, dominating the situation, and manipulating others.  Aggressors literally say or do anything to get their own way, and it doesn't matter who gets hurt.  The aggressive style is used because it works!  Others give in or give up.  However, the bottom line is that any relationship based on fear, control, or guilt will never be successful or healthy in the long-run.

There are 2 basic patterns to aggressive communication, both of which involve manipulating others. The 2 most manipulative emotions are hurt and anger.  These 2 emotions are not always manipulative in every situation.  Sometimes, they are a normal part of everyday life.  We can experience hurt when we feel pain, sorrow, and suffering.  We can also experience and show anger when we believe we have been mistreated, taken advantage of, or betrayed.  However, when we use these emotions to manipulate another person to get our own needs met, we cross the line between experiencing justified emotions and using these emotions to manipulate others.

When someone is using hurt to manipulate, the goal is to make others feel guilty.  Someone who manipulates using hurt often incorporates some or all of these tactics:
  • Whines that life is not fair
  • Complains without initiating or accepting solutions
  • Gripes that other people are "lucky"
  • Dwells on the past instead of living in the present
  • Blames others for mistakes; often says, "It's not my fault"
  • Gets feelings hurt easily
  • Needs constant approval and recognition
  • Has numerous physical "ailments" that get in the way of doing the job
Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Friday, September 22, 2017

Communicate Openly and Directly Part 2

The Assertive Style
This type of communication relies on honesty, openness, a sense of responsibility for positive outcome, and the desire to build trust between the people involved.  It takes a strong commitment and willingness to say what we mean in a positive, nonthreatening way.  Sometimes, we are tempted to give into pettiness and gameplaying, but if we resist and are determined to be assertive, people will get a strong sense that they are being told the truth in a fair and tactful way.


The person who uses assertive communication and behavior incorporates some or all of the following:
  • Uses an "I" message to take responsibility for the issues
  • States opinions respectfully, acknowledging that the other person may see things differently
  • Listens attentively without bias, prejudgment, or counterattacks
  • Uses good eye contact
  • Uses positive body language
  • Earns respect from others
  • Does not allow others to take advantage
  • Follows through:  others note that the assertive person always means what he or she says and will do what is promised
Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Wednesday, September 20, 2017

Communicate Openly and Directly Part 1

Employers and employees alike share a common complaint – the need for better communication in their organizations.
  • Good communication can only thrive in the right climate – one that nourishes rather than stifles.
  • The secret to any type of communication is trust.  We must communicate honestly.  Good communication is about feeling good about ourselves. 
Styles of Communication
  • To build a climate of trust and keep relationships strong and healthy, both parties must commit to being direct with one another.  All forms of manipulation, threats, gossip, tattling, intimidation, and behind-the-back game playing must be eliminated in order for trusting relationships to exist.
  • There are 4 styles of communication.  Each time we communicate in any way, we choose one of these styles.  Often, employees say, "I don't consciously decide how to communicate – I just do it."  Unfortunately, most people have not been taught the basic skills of communication and are therefore unaware of the options they have.  Once we learn about these styles, we will be more in control of what we say and how we react.
  • The 4 styles are:
    • Assertive: straightforward, honest, caring, reliable
    • Aggressive: loud, angry, attacking, whining, guilt-inducing, manipulative
    • Passive: timid, avoiding, tentative, nonresponsive, frightened
    • Passive/Aggressive: guilt-inducing, dishonest, underhanded, sniping, devious
 

Friday, September 15, 2017

Negotiation Pays Dividends Part 4

BARGAINING CHIPS
  • A bargaining chip is the currency of exchange in negotiations.  Currency, or chips, can be traded, preferably for your client's chips of equal or greater value.
  • By analyzing and managing your bargaining chips, you can help yourself get most of what you want and satisfy your client.
  • By judiciously making concessions, you appear flexible and willing to truly negotiate rather than inflexible and demanding.
  • You've identified your ideal, realistic, and acceptable goals for a particular negotiation.  Now you must figure out what, when, and how to concede to make the negotiating process of success.
  • Hold firm on major issues – do not concede on these.  Plan the majority of your concessions on minor issues.
  • Save your most difficult issues for last.  Allow time for your client to become comfortable with you and the negotiations before discussing major issues.
  • Allot more of your chips to protecting your ideal goals, some to your realistic goals, and few, if any, to acceptable goals.
  • Make early concessions on minor issues to help move the process along. Never be the first to back down on your major issues.  If you must concede on major issues, do so as a last resort to close the deal.  Try to win early concessions on your major issues.
  • Being prepared is a major component of successful negotiations.  While concessions will help demonstrate your flexibility, it is also important to have a backup plan should they fail.
  • When offering concessions, learn to appreciate silence as the client makes a decision based on the information you provided.  Train yourself to listen to what is being said before making your decision for additional concessions.
We've covered just a few elements of negotiation here.  Practice in this area can pay huge dividends.   Both Forbes and Fortune have designated negotiation as the skill that produces the biggest dollar return.

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Wednesday, September 13, 2017

Negotiation Pays Dividends Part 3

ATTITUDE
  • Negotiation is almost impossible when people take positions and stances.  Only when people learn each other's wants and needs can productive negotiations take place.  Ultimatums destroy the ability to negotiate. They force people to "dig in their heels" and defend nonnegotiable positions and stances.
  • Deadlocked positions are inevitable when people issue ultimatums. They are a way of saying, "this issue is not negotiable."
  • You can show respect to your negotiating partner by demonstrating a willingness to compromise and be creative.  You can sincerely listen for meaning and show eagerness to share common goals and negotiate for win-win solutions.
WHAT TO EXPECT
  • In many negotiations, you don't know at first how much you can realistically accomplish.
  • One way to know what you can expect --and help make sure others perceive you as flexible – is to have a range for your goals.
  • The range goes from the absolute most you'd like for yourself and your company to the least you think would be acceptable.  Your target will be somewhere in-between.
  • Don't have too many "must have" goals.  Instead, determine the issues and rank them in order of priority.  Take two or three at the maximum, and develop a three-tiered goal system for each. Use the other issues to smokescreen the most important issues and your main goals.
  • Only you know your client.  You must determine where you want to begin the negotiation.  The three-tiered approach, though, can help clarify negotiation goals.
  • Remember that to get what you want, you must know what you want.  A clear focus on goals helps you stay on track during the negotiating process.
 Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Thursday, September 7, 2017

Negotiation Pays Dividends Part 2

END RESULT
The art of negotiation is an acquired skill. The results of the negotiations are measured by the satisfaction of all parties involved.
  • In the end, both parties should be satisfied with the results.
  • Successful negotiations require planning, patience, and skills.
  • All parties involved should feel like they have won something.
  • If there is a definite winner and a definite loser, negotiations will not work.
 
PREPARATION
One of the key elements of negotiation is preparation.  Effective preparation requires concentration in three main areas:
  • People – Learn about the person you will be negotiating with. If possible, uncover any commonalities you may share that you can talk about to help put them at ease during the negotiations.
  • Process – Understand that your needs are basic needs and that your main priority is to meet the needs they have.  If you enter into negotiations considering your needs as the most important, your negotiation attempts will fail.
  • Plateaus – Be prepared to be flexible.  Flexibility establishes trust and allows for collaboration.
Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Tuesday, September 5, 2017

Negotiation Pays Dividends Part 1

Many look at negotiation as a tool for problem solving -- a specialized skill used by management teams, politicians, and international diplomats.  The fact is that we negotiate all the time. 

Negotiation skills may benefit you at work because you can make better deals.  By satisfying clients' needs, you strengthen your relationship with them.  The better your relationships, the better chance you have of future negotiations.  Remember that your "client" can be an external or internal one.  In the case of HR professionals, usually the clients are the employees, for example.
 
KEY POINTS
  • Negotiation can enhance building rapport because the process of building rapport is often a result of give-and-take.  Bargaining chips and concessions are part of building rapport.
  • In order for negotiations to be effective, they should be seen as a conference or collaboration, as opposed to a contest or a confrontation. 
  • Negotiation is a key tool for achieving your goals.  You use goal setting to determine what you want; you use negotiation to get what you want.  The two are interdependent.
  • Negotiation and communication go hand-in-hand.  When you effectively negotiate, you strengthen relationships with clients and increase your ability to communicate with them.  The reverse is true too.
  • Negotiation is the quintessential example of time management.  When you know how to negotiate effectively, you tend to handle situations more effectively.  This saves you time, money, and aggravation.
  • Negotiation aids teamwork in that win-win situations enhance all group interactions.  The better that you can satisfy needs, the more easily you will work with others.  Others will be more willing to work with you as well.  Teamwork is the result of negotiation.  Properly set up, negotiation is a team effort.  You and your negotiation partner both strive for a win-win proposition.
Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Tuesday, February 23, 2016

Effective Ways To Lead

What is a Leader
Effective leaders can be found at every level of an organization and don't necessarily need to have a "titled" position.  The employee must be willing to assume a leadership role by modeling positive behaviors in his or her attitudes and ideas.  Leaders must be willing to teach and support others, be proactive, and be willing to serve as well as lead.

Leaders must be flexible enough to pitch in, even when the task at hand does not involve their job specialty.  Learning what others do is a great opportunity.  Leaders must also be willing to share information with others and be assertive enough to honestly question job procedures.  They must seek out every opportunity to satisfy customer needs and expect that others will notice and appreciate their efforts.  Finally, leaders must understand that being only a "follower" is no longer accepted in today's organizations.  Everyone is expected to be a leader in the attitudes, beliefs, and behaviors they bring to their jobs.
 
Some Leadership Traits  
  • Trustworthy and shows integrity  
  • High-achieving and always strives for excellence  
  • Able to make others feel important and valued  
  • Willing to serve others  
  • Being the consummate teacher  
  • Building relationships  
  • Communicating effectively  
  • Optimistic and enthusiastic  
  • Vision for the future  
Never Give Up
In addition to demonstrating leadership qualities, true leaders never give up despite mistakes or setbacks.  They understand that they cannot be "all things to all people."  They know that a few bad days are perfectly normal.  Most importantly, they are never intimidated by these realizations!   Leadership takes thought, practice, and hard work, but it is well worth the effort.  Leaders are resilient people who keep the best interests of the individual, the team and the organization in mind.
Until next time...







Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Wednesday, February 17, 2016

Defining A High Performance Team

We define a High-Performance team as "a self-managing, multi-functional group of people organized around a whole process and empowered with full responsibility for their success."

In traditional workgroups, employees are grouped by similarity of function.  This fragments work so that people over-identify with their own jobs and don't understand or care about the overall good of the company or customers they serve.

In traditional workgroups, power is centralized at the top.  Employees who are closest to the work have little authority to make significant decisions.  Managers are the thinkers and planners, and employees are merely the "doers."
Our team model includes 3 elements:
Charter -- Design -- Relationships
  
The Charter includes:
  • Customers
  • Purpose
  • Team Goals
  • Team Vision
The Design includes:
  • Core work processes
  • Roles and responsibilities
  • Procedures/Norms
  • Systems
The Relationships includes:
  • Trust and respect
  • Communication
  • Cohesion
  • Synergy
The elements of the model are interdependent, yet the above sequence must drive their development.
Until next time...







Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Friday, February 12, 2016

Building Trust

Trust is at the heart of our ability to succeed in an interdependent world.  In spite of our amazing technological advances, the work of an organization is accomplished by people. Technology has provided us with better tools, but it is still people who do the work of an organization and are ultimately responsible for its success.
      
If we want to build trusting relationships with others, then we must start with ourselves and be certain to act in a trustworthy manner.  As we improve our own trustworthiness, we change the nature of our relationships and make it easier for others to act in a trustworthy way toward us.

 
When experiencing conflict or problems of trust, it is a natural tendency to believe that others are at fault.  Not only is this usually a distorted view of reality, but it also makes solving problems more difficult because the only person we truly can control is ourselves.  We improve our relationships with others not by changing them but by changing how we are
in relation to them.


Essential Elements of a Trusting Relationship

Integrity - acting according to a set of principles or values
Competence - performing roles and responsibilities successfully
Compassion - caring about the needs of others
      

Create a safe and trusting environment by being non-judgmental, listening with empathy, and responding with appreciation.  Find out what is important to others.  Agree on clear, common goals.  Make collaborative decisions.  In a conflict situation, keep in mind that the problem is "ours" rather than "mine" or "yours".
 
Until next time...








Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/