Build a Culture of Trust and Collaboration Part 2

Zero-Sum Game

• Gain of one team is offset by the loss of another team
• Winning or losing may be less important than the total relationship
• Negotiation and compromise may help everyone “win”  

Consider the following questions:

• What happens when you compete against someone on your own team?
• Who wins when the football center competes with the quarterback?
• When is it important to win?
• How can we work together so that everyone wins?  

Negative Competition

• Poisons interpersonal relationships
• Destroys organizational effectiveness
• Diverts time and energy
• Destroys goodwill
• Provokes anger, resentment and retaliation   

How to Build Trust

1. Always tell the truth
2. Stick to your word
3. Do what is right
4. Do what you say you will do
5. Share openly
6. Put yourself “in the other’s shoes”
7. Make decisions as a team
8. Set goals as a team
9. Work together to achieve those goals
10. Look for common ground
11. Be open-minded
12. Ask for feedback and act upon it

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Build a Culture of Trust and Collaboration Part 1

It is essential that supervisors, managers, and HR professionals build a culture of trust and collaboration so that employees feel that they can come to them to discuss any problem that may arise.  It is important to distinguish between trust and liking.  Ideally, employees should like their supervisors, managers and HR professionals, but even if they do not, it is imperative that they trust them to do the right thing.

Trust is confidence in our relationships with others. 
We earn trust gradually. In the book and movie, "The Little Prince," a make-believe little prince visits earth from his own tiny and far-away world to learn about life.  One day, he meets a fox.  He is enchanted by the fox and wants to play with him, but the fox is afraid of him and won't come near him because he doesn't know him.  The fox, sensing the prince's desire to be friends, asks him if he will tame him.  The Prince explains that he would love to tame the fox, but he doesn't know how.  So, the fox then teaches him what he has to do to tame him:

"Every day you must meet me at the same place near the edge of the wheat field, but don't come too close at first.  If you come every day at the same time and to the same place, I will begin to get use to you.  Then each day, you can come a little closer and a little closer, until finally we touch.  When we touch and embrace, I will finally be tamed."

In the scene in the movie, Gene Wilder, who plays the fox, and the little prince are careful to keep their distance as they meet each day, and gradually they get closer and closer.  When they finally touch, they embrace each other and dance around in the woods with excitement and relief because they are so happy to finally be friends.

Developing trust is like taming the fox.  You build a little at a time by consistently meeting the expectations of the other and treating him or her with respect and kindness until you become friends and are comfortable working together.

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Negotiation Pays Dividends Part 4

BARGAINING CHIPS

• A bargaining chip is the currency of exchange in negotiations.  Currency, or chips, can be traded, preferably for your client's chips of equal or greater value.
• By analyzing and managing your bargaining chips, you can help yourself get most of what you want and satisfy your client.
• By judiciously making concessions, you appear flexible and willing to truly negotiate rather than inflexible and demanding.
• You've identified your ideal, realistic, and acceptable goals for a particular negotiation.  Now you must figure out what, when, and how to concede to make the negotiating process of success.
• Hold firm on major issues – do not concede on these.  Plan the majority of your concessions on minor issues.
• Save your most difficult issues for last.  Allow time for your client to become comfortable with you and the negotiations before discussing major issues.
• Allot more of your chips to protecting your ideal goals, some to your realistic goals, and few, if any, to acceptable goals.
• Make early concessions on minor issues to help move the process along. Never be the first to back down on your major issues.  If you must concede on major issues, do so as a last resort to close the deal.  Try to win early concessions on your major issues.
• Being prepared is a major component of successful negotiations.  While concessions will help demonstrate your flexibility, it is also important to have a backup plan should they fail.
• When offering concessions, learn to appreciate silence as the client makes a decision based on the information you provided.  Train yourself to listen to what is being said before making your decision for additional concessions.

We've covered just a few elements of negotiation here.  Practice in this area can pay huge dividends.   Both Forbes and Fortune have designated negotiation as the skill that produces the biggest dollar return.

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Negotiation Pays Dividends Part 3

ATTITUDE

• Negotiation is almost impossible when people take positions and stances.  Only when people learn each other's wants and needs can productive negotiations take place.  Ultimatums destroy the ability to negotiate. They force people to "dig in their heels" and defend nonnegotiable positions and stances.
• Deadlocked positions are inevitable when people issue ultimatums. They are a way of saying, "this issue is not negotiable."
• You can show respect to your negotiating partner by demonstrating a willingness to compromise and be creative.  You can sincerely listen for meaning and show eagerness to share common goals and negotiate for win-win solutions.

WHAT TO EXPECT

• In many negotiations, you don't know at first how much you can realistically accomplish.
• One way to know what you can expect --and help make sure others perceive you as flexible – is to have a range for your goals.
• The range goes from the absolute most you'd like for yourself and your company to the least you think would be acceptable.  Your target will be somewhere in-between.
• Don't have too many "must have" goals.  Instead, determine the issues and rank them in order of priority.  Take two or three at the maximum, and develop a three-tiered goal system for each. Use the other issues to smokescreen the most important issues and your main goals.
• Only you know your client.  You must determine where you want to begin the negotiation.  The three-tiered approach, though, can help clarify negotiation goals.
• Remember that to get what you want, you must know what you want.  A clear focus on goals helps you stay on track during the negotiating process.

 Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Negotiation Pays Dividends Part 2

END RESULT
The art of negotiation is an acquired skill. The results of the negotiations are measured by the satisfaction of all parties involved.

• In the end, both parties should be satisfied with the results.
• Successful negotiations require planning, patience, and skills.
• All parties involved should feel like they have won something.
• If there is a definite winner and a definite loser, negotiations will not work.

 
PREPARATION
One of the key elements of negotiation is preparation.  Effective preparation requires concentration in three main areas:

• People – Learn about the person you will be negotiating with. If possible, uncover any commonalities you may share that you can talk about to help put them at ease during the negotiations.
• Process – Understand that your needs are basic needs and that your main priority is to meet the needs they have.  If you enter into negotiations considering your needs as the most important, your negotiation attempts will fail.
• Plateaus – Be prepared to be flexible.  Flexibility establishes trust and allows for collaboration.

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Negotiation Pays Dividends Part 1

Many look at negotiation as a tool for problem solving -- a specialized skill used by management teams, politicians, and international diplomats.  The fact is that we negotiate all the time. 

Negotiation skills may benefit you at work because you can make better deals.  By satisfying clients' needs, you strengthen your relationship with them.  The better your relationships, the better chance you have of future negotiations.  Remember that your "client" can be an external or internal one.  In the case of HR professionals, usually the clients are the employees, for example.
 
KEY POINTS

• Negotiation can enhance building rapport because the process of building rapport is often a result of give-and-take.  Bargaining chips and concessions are part of building rapport.
• In order for negotiations to be effective, they should be seen as a conference or collaboration, as opposed to a contest or a confrontation. 
• Negotiation is a key tool for achieving your goals.  You use goal setting to determine what you want; you use negotiation to get what you want.  The two are interdependent.
• Negotiation and communication go hand-in-hand.  When you effectively negotiate, you strengthen relationships with clients and increase your ability to communicate with them.  The reverse is true too.
• Negotiation is the quintessential example of time management.  When you know how to negotiate effectively, you tend to handle situations more effectively.  This saves you time, money, and aggravation.
• Negotiation aids teamwork in that win-win situations enhance all group interactions.  The better that you can satisfy needs, the more easily you will work with others.  Others will be more willing to work with you as well.  Teamwork is the result of negotiation.  Properly set up, negotiation is a team effort.  You and your negotiation partner both strive for a win-win proposition.

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Everyone Wins

Productive, successful agreements require skilled negotiations.

Well-trained negotiators get more of what they want for themselves, their jobs, and their organizations, while still promoting durable agreements.  The goal of negotiation is not winner take all, but rather that everyone wins.

In order for negotiations to be effective, they should be seen as a conference, as opposed to a contest or a confrontation.  When you effectively negotiate, you strengthen relationships with clients and increase your ability to communicate.  The reverse is true too.

Negotiation aids teamwork in that win-win outcomes enhance all group interactions. The better that you can satisfy needs, the more easily you'll be able work together with others.  Teamwork is the result of negotiation.
  
How can you benefit from skillful negotiation? 
- Become more successful at making effective, lasting deals.
- Get more of what you want out of life.
- By satisfying others' needs, you strengthen your relationship.
- The better your relationships, the better your chance of future teamwork/business.

Some Pointers For Successful Negotiations:     
- Learn about the other person in advance. 
- Talk about commonalities.
- Calm each side, define and deal with the issues rather than emotions.
- Start with agreement on small issues.  Set the stage for cooperation.
- Prepare to be flexible.  Flexibility establishes trust and collaboration.
- Ensure that the other person gets a good deal and truly believes it.

Until next time...





Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/