Wednesday, October 18, 2017

Build a Culture of Trust and Collaboration Part 2

Zero-Sum Game
  • Gain of one team is offset by the loss of another team
  • Winning or losing may be less important than the total relationship
  • Negotiation and compromise may help everyone “win”  
Consider the following questions:
  • What happens when you compete against someone on your own team?
  • Who wins when the football center competes with the quarterback?
  • When is it important to win?
  • How can we work together so that everyone wins?  
Negative Competition
  • Poisons interpersonal relationships
  • Destroys organizational effectiveness
  • Diverts time and energy
  • Destroys goodwill
  • Provokes anger, resentment and retaliation   
How to Build Trust
  1. Always tell the truth
  2. Stick to your word
  3. Do what is right
  4. Do what you say you will do
  5. Share openly
  6. Put yourself “in the other’s shoes”
  7. Make decisions as a team
  8. Set goals as a team
  9. Work together to achieve those goals
  10. Look for common ground
  11. Be open-minded
  12. Ask for feedback and act upon it
Until next time...

Sheryl Tuchman, SPHR, SHRM-SCP

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