Friday, September 22, 2017

Communicate Openly and Directly Part 2

The Assertive Style
This type of communication relies on honesty, openness, a sense of responsibility for positive outcome, and the desire to build trust between the people involved.  It takes a strong commitment and willingness to say what we mean in a positive, nonthreatening way.  Sometimes, we are tempted to give into pettiness and gameplaying, but if we resist and are determined to be assertive, people will get a strong sense that they are being told the truth in a fair and tactful way.

The person who uses assertive communication and behavior incorporates some or all of the following:
  • Uses an "I" message to take responsibility for the issues
  • States opinions respectfully, acknowledging that the other person may see things differently
  • Listens attentively without bias, prejudgment, or counterattacks
  • Uses good eye contact
  • Uses positive body language
  • Earns respect from others
  • Does not allow others to take advantage
  • Follows through:  others note that the assertive person always means what he or she says and will do what is promised
Until next time...

Sheryl Tuchman, SPHR, SHRM-SCP

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