This type of communication relies on honesty, openness, a sense of responsibility for positive outcome, and the desire to build trust between the people involved. It takes a strong commitment and willingness to say what we mean in a positive, nonthreatening way. Sometimes, we are tempted to give into pettiness and gameplaying, but if we resist and are determined to be assertive, people will get a strong sense that they are being told the truth in a fair and tactful way.
The person who uses assertive communication and behavior incorporates some or all of the following:
- Uses an "I" message to take responsibility for the issues
- States opinions respectfully, acknowledging that the other person may see things differently
- Listens attentively without bias, prejudgment, or counterattacks
- Uses good eye contact
- Uses positive body language
- Earns respect from others
- Does not allow others to take advantage
- Follows through: others note that the assertive person always means what he or she says and will do what is promised
Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/
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