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- Personal Appeals
- The leader uses personal appeals to influence behavior by requesting the employee to engage in activity as a favor based on friendship derived from personal power
- Exchange
- As with personal appeals, the leader uses exchange to influence behavior by the employee to engage in activity as a favor based on friendship that will be returned or exchanged for another
- Coalition Tactics
- The leader uses coalition tactics when seeking the support and influence of others and to influence behavior
- Pressure Tactics
- The leader uses pressure tactics to influence behavior through the use of threats
- Legitimizing Tactics
- The leader uses legitimizing tactics to influence behavior when he/she makes requests based on the position of authority
Until next time...
Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/
Influence is the ability to affect the perceptions, attitudes and behaviors of others. The relationship between leadership and influence is extremely complex and of critical importance to all organizations. Influence is an important social skill required by leaders to effectively and efficiently enable staff to obtain organizational objectives.
The benefits of a leader with influencing skills include increased involvement by team members as well as an increase in team and organizational effectiveness.
The 9 Influencing Tactics Include:
- Rational Persuasion
- The leader employs logical arguments of factual data to influence behavior
- Inspirational Appeals
- The leader uses inspirational appeals to influence behavior by appealing to the emotions or enthusiasm of employees
- Consultation
- The leader uses consultation to influence behavior by allowing employees to participate in the planning or decision making process
Until next time...
Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/
- Aggression can be triggered by such things as:
- Lack of self-confidence
- Bad mood
- Sudden loss of control
- Feeling of being manipulated
- Retaliation for a perceived or actual first strike
- Reaction to negative situations
- Poor self-image
- Sometimes aggression may be necessary in a particular situation but in a controlled manner
- The responses elicited by aggression may be:
- Avoidance in the future of the aggressor or the topic that triggered the aggressive outburst
- Aggression as retaliation
- Humor or sarcasm
- Manipulation is also aggression and may not be obvious.
- Manipulators "appear" to be winners.
- Manipulation can lead to:
- Lack of trust
- Build-up of resentment
- Short-term gain only
- Dealing with Aggressors
- Usually, neither of these tactics are effective:
- Fight back and defend yourself
- Act submissively and remove yourself from the situation
- Useful techniques
- Probe for information and get the real facts
- Start fogging by bouncing back what they are saying
- Play a broken record
- Focus on the problem not the person
- Be assertive
Until next time...
Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/
The success of an organization is dependent upon the interactions of its employees. This month we will discuss one destructive type of behavior in the workplace - aggression. Aggressors usually aim to win the interaction and have the other party lose.
- Characteristics of aggressive behavior include:
- Lack of sensitivity
- Coercion
- Fault-finding
- Judgmental
- Combative
- Aggressive behavior is "me-centered"
- Elements of aggressive behavior include:
- Outbursts of strong or violent emotions
- Excessive use if ‘I’ statements
- Use of threats
- Negative language
- Confrontational
- Personalized comments
- Complete disregard of the thoughts and feelings of the other party
- Body language associated with aggression includes:
- Gritted / bared teeth
- Clenched fists
- Bulging eyes
- Pointing / stabbing fingers
- Movement into the others personal space
- High color
- Excessive combative gestures
Until next time...
Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/
