Influencing Tactics for Leaders Part 2

• Personal Appeals
• The leader uses personal appeals to influence behavior by requesting the employee to engage in activity as a favor based on friendship derived from personal power
• Exchange
• As with personal appeals, the leader uses exchange to influence behavior by the employee to engage in activity as a favor based on friendship that will be returned or exchanged for another
• Coalition Tactics
• The leader uses coalition tactics when seeking the support and influence of others and to influence behavior
• Pressure Tactics
• The leader uses pressure tactics to influence behavior through the use of threats
• Legitimizing Tactics
• The leader uses legitimizing tactics to influence behavior when he/she makes requests based on the position of authority

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Influencing Tactics for Leaders Part 1

Influence is the ability to affect the perceptions, attitudes and behaviors of others.  The relationship between leadership and influence is extremely complex and of critical importance to all organizations.  Influence is an important social skill required by leaders to effectively and efficiently enable staff to obtain organizational objectives.

The benefits of a leader with influencing skills include increased involvement by team members as well as an increase in team and organizational effectiveness.

The 9 Influencing Tactics Include:

• Rational Persuasion
• The leader employs logical arguments of factual data to influence behavior
• Inspirational Appeals
• The leader uses inspirational appeals to influence behavior by appealing to the emotions or enthusiasm of employees
• Consultation
• The leader uses consultation to influence behavior by allowing employees to participate in the planning or decision making process

  Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Diversity: Meeting New Challenges in the Workplace

Now that we have defined diversity and talked about the importance of valuing differences, let's talk about the changes in the workplace that should concern managers and organizations.
 
Changes in the workplace that have an impact on organizations include the following:

• Many age groups
• More women in a variety of jobs
• Many racial and ethnic groups
• Many values and lifestyles
• Many educational levels
• Many workers with disabilities

Smart organizational leaders focus their energies on business strategies that offer the greatest opportunity for long-term leverage.  Focusing on managing diversity issues places an organization in a favorable position to attain the following 4 imperatives:

• Attract and retain the best employees
• Enhance customer service and gain a marketing advantage
• Increase creativity, quality, teamwork and innovation
• Reduce costs associated with discrimination, harassment, and ignoring diversity issues

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/