Showing posts with label consultation. Show all posts
Showing posts with label consultation. Show all posts

Tuesday, April 16, 2019

Civility in the Workplace Part 4

What may be considered a difficult personality?

The answer is subjective.  A difficult personality for one person need not be a difficult personality for another. Usually, though, people perceived as difficult are those who manifest inflexible extremes of personality traits.  For instance, while being controlling is a desirable trait in a manager, being excessively controlling would just make the people under the manager’s care feel stifled and even abused.  Recognition of the need to consult co-workers about major company decisions is a good thing, but when an employee consults everyone else on almost everything to the point that the constant “consultation” is already dependency in disguise, then the person becomes difficult to work with.

When working with a difficult personality, most people’s immediate response is an unhelpful one: a response aimed more at relieving personal stress than creating a more workable relationship.  For example, there is a tendency to avoid dominant personality types, lecture the overly-dependent, and exact vengeance on the passive-aggressive.  The result is an endless cycle of dysfunctional relating that creates more problems than it solves.


Until next time...

 




Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Monday, November 12, 2018

Influencing Tactics for Leaders Part 1

Influence is the ability to affect the perceptions, attitudes and behaviors of others.  The relationship between leadership and influence is extremely complex and of critical importance to all organizations.  Influence is an important social skill required by leaders to effectively and efficiently enable staff to obtain organizational objectives.

The benefits of a leader with influencing skills include increased involvement by team members as well as an increase in team and organizational effectiveness.

The 9 Influencing Tactics Include:
  • Rational Persuasion
    • The leader employs logical arguments of factual data to influence behavior
  • Inspirational Appeals
    • The leader uses inspirational appeals to influence behavior by appealing to the emotions or enthusiasm of employees
  • Consultation
    • The leader uses consultation to influence behavior by allowing employees to participate in the planning or decision making process
  Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/