Strategic Decision-Making Part 1

Making a decision is selecting between two or more available options.  Decisions made in the organization can potentially impact all levels - strategic, tactical and operational.  Decisions are made on a continuous basis in the organization, and a review of decisions is not always part of the process.  Training on decision-making is often made available only to a restricted audience.  The ability to make and implement effective decisions is a business-critical skill as it can have a significant impact - either positive or negative - on the organization.

There are several fundamental assumptions associated with making decisions:   

• Making decisions is a life skill.
• Effective decision-making can be viewed as a process.
• This process can be learned and applied.  

The decision-making process takes into account:  

• Context
• Information
• People involved
• Techniques
• Solution choices and consequences

Until next time...

 




Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Aggressive Behavior in the Workplace Part 2

• Aggression can be triggered by such things as:
• Lack of self-confidence
• Bad mood
• Sudden loss of control
• Feeling of being manipulated
• Retaliation for a perceived or actual first strike
• Reaction to negative situations
• Poor self-image  
• Sometimes aggression may be necessary in a particular situation but in a controlled manner
• The responses elicited by aggression may be:
• Avoidance in the future of the aggressor or the topic that triggered the aggressive outburst
• Aggression as retaliation
• Humor or sarcasm
• Manipulation is also aggression and may not be obvious.
• Manipulators "appear" to be winners.
• Manipulation can lead to:
• Lack of trust
• Build-up of resentment
• Short-term gain only
• Dealing with Aggressors
• Usually, neither of these tactics are effective:
• Fight back and defend yourself
• Act submissively and remove yourself from the situation
• Useful techniques
• Probe for information and get the real facts
• Start fogging by bouncing back what they are saying
• Play a broken record
• Focus on the problem not the person
• Be assertive

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Aggressive Behavior in the Workplace Part 1

The success of an organization is dependent upon the interactions of its employees.  This month we will discuss one destructive type of behavior in the workplace - aggression.  Aggressors usually aim to win the interaction and have the other party lose.  

• Characteristics of aggressive behavior include:
• Lack of sensitivity
• Coercion
• Fault-finding
• Judgmental
• Combative
• Aggressive behavior is "me-centered"
• Elements of aggressive behavior include:
• Outbursts of strong or violent emotions
• Excessive use if ‘I’ statements
• Use of threats
• Negative language
• Confrontational
• Personalized comments
• Complete disregard of the thoughts and feelings of the other party
• Body language associated with aggression includes:
• Gritted / bared teeth
• Clenched fists
• Bulging eyes
• Pointing / stabbing fingers
• Movement into the others personal space
• High color
• Excessive combative gestures

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/