Strategic Decision-Making Part 1

Making a decision is selecting between two or more available options.  Decisions made in the organization can potentially impact all levels - strategic, tactical and operational.  Decisions are made on a continuous basis in the organization, and a review of decisions is not always part of the process.  Training on decision-making is often made available only to a restricted audience.  The ability to make and implement effective decisions is a business-critical skill as it can have a significant impact - either positive or negative - on the organization.

There are several fundamental assumptions associated with making decisions:   

• Making decisions is a life skill.
• Effective decision-making can be viewed as a process.
• This process can be learned and applied.  

The decision-making process takes into account:  

• Context
• Information
• People involved
• Techniques
• Solution choices and consequences

Until next time...

 




Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Listening, Learning & Improving Part 1

Performance Appraisals

Appraiser Role

• Information Provider
• Encouraging
• Advising
• Clarifying problems
• Questioning
• Seeking Agreement
• Summarizing

Appraisal Fundamentals
Do

• Focus on Behavior
• Be Specific
• Be Sincere
• Be Honest
• Consider Your Timing
• Seeking Agreement
• Check For Understanding

Don't

• Blame or Attack
• Offer Unsubstantiated or Unsupported Feedback
• Become Emotional or Reactive
• Label or Judge the Employee

Encourage High Self-Esteem
Do

• Make positive comments
• Display acceptance
• Reduce negative feelings
• Share experiences
• Indicate understanding and empathy

Don't

• Devalue the person
• Use negative verbal and non-verbal behaviors (e g , sigh)
• Show impatience
• Be condescending

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/