Appraiser Role
- Information Provider
- Encouraging
- Advising
- Clarifying problems
- Questioning
- Seeking Agreement
- Summarizing
Do
- Focus on Behavior
- Be Specific
- Be Sincere
- Be Honest
- Consider Your Timing
- Seeking Agreement
- Check For Understanding
- Blame or Attack
- Offer Unsubstantiated or Unsupported Feedback
- Become Emotional or Reactive
- Label or Judge the Employee
Do
- Make positive comments
- Display acceptance
- Reduce negative feelings
- Share experiences
- Indicate understanding and empathy
- Devalue the person
- Use negative verbal and non-verbal behaviors (e g , sigh)
- Show impatience
- Be condescending
Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/
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