Listening, Learning & Improving Part 1

Performance Appraisals

Appraiser Role

• Information Provider
• Encouraging
• Advising
• Clarifying problems
• Questioning
• Seeking Agreement
• Summarizing

Appraisal Fundamentals
Do

• Focus on Behavior
• Be Specific
• Be Sincere
• Be Honest
• Consider Your Timing
• Seeking Agreement
• Check For Understanding

Don't

• Blame or Attack
• Offer Unsubstantiated or Unsupported Feedback
• Become Emotional or Reactive
• Label or Judge the Employee

Encourage High Self-Esteem
Do

• Make positive comments
• Display acceptance
• Reduce negative feelings
• Share experiences
• Indicate understanding and empathy

Don't

• Devalue the person
• Use negative verbal and non-verbal behaviors (e g , sigh)
• Show impatience
• Be condescending

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/