Listening, Learning & Improving Part 2

Performance Appraisals

The Performance Appraisal Discussion

Actively Listen

• Don’t interrupt!
• Do Clarify
• Do Paraphrase
• Do Problem-Solve

There should be no surprises!

• Regular performance meetings with employees will ensure that surprises are avoided

The Performance Appraisal Discussion

• Make sure that it is a discussion and not a lecture!
• Make sure that the employee participates
• Make sure that there is clarity in terms of the issues discussed and the action points that come out of them
• Get Signed Agreement on the Appraisal and on any action plans

Positive Framing is Dependent Upon

• Tone and Pitch
• Body language
• Language
• Structure of the sentence

If There Is Disagreement

• Listen to the Employee’s Opinion
• Assess Any New Information as Appropriate
• Should the Employee not Agree to sign the Appraisal - document this fact
• The Employee can choose to add an addendum or rebuttal - this should be signed also by your manager and HR representative
• Sign and date the Appraisal including any rebuttals

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/