Listening, Learning & Improving Part 2

Performance Appraisals

The Performance Appraisal Discussion

Actively Listen

• Don’t interrupt!
• Do Clarify
• Do Paraphrase
• Do Problem-Solve

There should be no surprises!

• Regular performance meetings with employees will ensure that surprises are avoided

The Performance Appraisal Discussion

• Make sure that it is a discussion and not a lecture!
• Make sure that the employee participates
• Make sure that there is clarity in terms of the issues discussed and the action points that come out of them
• Get Signed Agreement on the Appraisal and on any action plans

Positive Framing is Dependent Upon

• Tone and Pitch
• Body language
• Language
• Structure of the sentence

If There Is Disagreement

• Listen to the Employee’s Opinion
• Assess Any New Information as Appropriate
• Should the Employee not Agree to sign the Appraisal - document this fact
• The Employee can choose to add an addendum or rebuttal - this should be signed also by your manager and HR representative
• Sign and date the Appraisal including any rebuttals

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Why is agreement so difficult?

We all have different values, opinions, attitudes, backgrounds, educations, and experience.  We each see things differently believe differently and have different goals.  In any business setting, people will have different viewpoints as a result of all of these factors.

When you add the barriers below to the differing backgrounds we bring to the workplace, it can make decision-making in groups very challenging.
 
Additional Barriers to Group Decision-Making

• Limited experience together  
• Group too large or too small   
• Conflicting member goals  
• Competition: "My idea is better than yours"   
• Not sharing information  
• Agreeing too quickly before critical discussion
• No one takes the initiative   
• Limited time
• Low trust   
• One or two people dominate

We need tools to help organize and structure decision-making in groups. Tools will help to avoid chaos.

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/