Thursday, September 6, 2018

Aggressive Behavior in the Workplace Part 2

  • Aggression can be triggered by such things as:
    • Lack of self-confidence
    • Bad mood
    • Sudden loss of control
    • Feeling of being manipulated
    • Retaliation for a perceived or actual first strike
    • Reaction to negative situations
    • Poor self-image  
    • Sometimes aggression may be necessary in a particular situation but in a controlled manner
  • The responses elicited by aggression may be:
    • Avoidance in the future of the aggressor or the topic that triggered the aggressive outburst
    • Aggression as retaliation
    • Humor or sarcasm
  • Manipulation is also aggression and may not be obvious.
    • Manipulators "appear" to be winners.
    • Manipulation can lead to:
      • Lack of trust
      • Build-up of resentment
      • Short-term gain only
  • Dealing with Aggressors
    • Usually, neither of these tactics are effective:
      • Fight back and defend yourself
      • Act submissively and remove yourself from the situation
    • Useful techniques
      • Probe for information and get the real facts
      • Start fogging by bouncing back what they are saying
      • Play a broken record
      • Focus on the problem not the person
      • Be assertive
Until next time...

Sheryl Tuchman, SPHR, SHRM-SCP

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