- Aggression can be triggered by such things as:
- Lack of self-confidence
- Bad mood
- Sudden loss of control
- Feeling of being manipulated
- Retaliation for a perceived or actual first strike
- Reaction to negative situations
- Poor self-image
- Sometimes aggression may be necessary in a particular situation but in a controlled manner
- The responses elicited by aggression may be:
- Avoidance in the future of the aggressor or the topic that triggered the aggressive outburst
- Aggression as retaliation
- Humor or sarcasm
- Manipulation is also aggression and may not be obvious.
- Manipulators "appear" to be winners.
- Manipulation can lead to:
- Lack of trust
- Build-up of resentment
- Short-term gain only
- Dealing with Aggressors
- Usually, neither of these tactics are effective:
- Fight back and defend yourself
- Act submissively and remove yourself from the situation
- Useful techniques
- Probe for information and get the real facts
- Start fogging by bouncing back what they are saying
- Play a broken record
- Focus on the problem not the person
- Be assertive
Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/
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