Managing Difficult People Part 2

The Steamroller
Best Strategies:

• Be assertive.
• Seek advice from your supervisor if you need further assistance.

The Nitpicker
Best Strategies:

• Don’t accept everything The Nitpicker says.
• Set realistic expectations for the task at hand.

The Obstructionist
Best Strategies:

• Be clear and honest about any change.
• If possible, allow The Obstructionist to participate in plans for change.

The I-Didn’t-Sign-Up-for-That
Best Strategies:

• Clearly explain your need for their assistance.
• Look for opportunities for this person to attend additional training.

The Gossipmonger
Best Strategies:

• Make sure clear information and facts reach everyone in the organization.
• Encourage coworkers not to take The Gossipmonger’s statements at face value.

The Defeatist
Best Strategies:

• Encourage specific, positive habits.
• Model optimistic thinking and approaches to finding solutions.

The Slacker
Best Strategies:

• Establish specific goals and expectations.
• Set routine update meetings to monitor progress.

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Managing Difficult People Part 1

One of the aspects of managing conflict is identifying difficult people who contribute to conflict. To successfully manage conflict, HR professionals and managers need to learn how to deal with difficult people. In this course, we learned about types of difficult people and strategies for preventing and managing conflict with difficult people.

Types of Difficult People

• The Steamroller
• The Nitpicker
• The Obstructionist
• The I-Didn’t-Sign-Up-for-That
• The Gossipmonger
• The Defeatist
• The Slacker
• The Faultfinder
• The Whiner
• The Martyr
• The Self-Criticizer
• The Blamer
• The Handle-With-Care
• The Microscope

General Coping Strategies

• Recognize that an attitude problem exists
• Acknowledge any underlying causes for the negative attitude.
• Help the difficult person take responsibility.
• Replace negative, inappropriate reactions with different, more acceptable ones.
• Instill positive attitudes in others.

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/