Monday, April 30, 2018

Managing Difficult People Part 2

The Steamroller
Best Strategies:

  • Be assertive.
  • Seek advice from your supervisor if you need further assistance.
The Nitpicker
Best Strategies:

  • Don’t accept everything The Nitpicker says.
  • Set realistic expectations for the task at hand.
The Obstructionist
Best Strategies:
  • Be clear and honest about any change.
  • If possible, allow The Obstructionist to participate in plans for change.
The I-Didn’t-Sign-Up-for-That
Best Strategies:

  • Clearly explain your need for their assistance.
  • Look for opportunities for this person to attend additional training.
The Gossipmonger
Best Strategies:
  • Make sure clear information and facts reach everyone in the organization.
  • Encourage coworkers not to take The Gossipmonger’s statements at face value.
The Defeatist
Best Strategies:
  • Encourage specific, positive habits.
  • Model optimistic thinking and approaches to finding solutions.
The Slacker
Best Strategies:
  • Establish specific goals and expectations.
  • Set routine update meetings to monitor progress.
Until next time...

Sheryl Tuchman, SPHR, SHRM-SCP

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