Managing Difficult People Part 3

The Faultfinder
Best Strategies:

• Ask the Faultfinder to explain his reasoning for disagreeing.
• Acknowledge the Faultfinder’s concerns. Be persistent.

The Whiner
Best Strategies:

• Emphasize the Whiner’s strengths and contributions.
• Give frequent words of encouragement.

The Martyr
Best Strategies:

• Give positive feedback on their contributions and hard work.
• Give praise in front of others.

The Self-Criticizer
Best Strategies:

• Try to help build up their self-esteem.
• Present evidence of good work this person has produced.

The Blamer
Best Strategies:

• Give specific examples of The Blamer’s errors or mistakes.
• Be persistent in keeping the focus on The Blamer’s errors or mistakes.

The Handle-With-Care
Best Strategies:

• Give focused feedback in a constructive manner.
• Encourage the person to restate your point before you move on. Don’t rush through feedback.

The Microscope
Best Strategies:

• Get the Microscope to look at the big picture
• Encourage the Microscope to take a broader view:
• Overall goals
• Major problems
• Biggest benefits
• Greatest strengths

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

Managing Difficult People Part 2

The Steamroller
Best Strategies:

• Be assertive.
• Seek advice from your supervisor if you need further assistance.

The Nitpicker
Best Strategies:

• Don’t accept everything The Nitpicker says.
• Set realistic expectations for the task at hand.

The Obstructionist
Best Strategies:

• Be clear and honest about any change.
• If possible, allow The Obstructionist to participate in plans for change.

The I-Didn’t-Sign-Up-for-That
Best Strategies:

• Clearly explain your need for their assistance.
• Look for opportunities for this person to attend additional training.

The Gossipmonger
Best Strategies:

• Make sure clear information and facts reach everyone in the organization.
• Encourage coworkers not to take The Gossipmonger’s statements at face value.

The Defeatist
Best Strategies:

• Encourage specific, positive habits.
• Model optimistic thinking and approaches to finding solutions.

The Slacker
Best Strategies:

• Establish specific goals and expectations.
• Set routine update meetings to monitor progress.

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/