Wednesday, May 2, 2018

Managing Difficult People Part 3

The Faultfinder
Best Strategies:
  • Ask the Faultfinder to explain his reasoning for disagreeing.
  • Acknowledge the Faultfinder’s concerns. Be persistent.
The Whiner
Best Strategies:
  • Emphasize the Whiner’s strengths and contributions.
  • Give frequent words of encouragement.
The Martyr
Best Strategies:
  • Give positive feedback on their contributions and hard work.
  • Give praise in front of others.
The Self-Criticizer
Best Strategies:
  • Try to help build up their self-esteem.
  • Present evidence of good work this person has produced.
The Blamer
Best Strategies:
  • Give specific examples of The Blamer’s errors or mistakes.
  • Be persistent in keeping the focus on The Blamer’s errors or mistakes.
The Handle-With-Care
Best Strategies:
  • Give focused feedback in a constructive manner.
  • Encourage the person to restate your point before you move on. Don’t rush through feedback.
The Microscope
Best Strategies:
  • Get the Microscope to look at the big picture
  • Encourage the Microscope to take a broader view:
  • Overall goals
  • Major problems
  • Biggest benefits
  • Greatest strengths
Until next time...

Sheryl Tuchman, SPHR, SHRM-SCP

No comments: