Managing Difficult People Part 1

One of the aspects of managing conflict is identifying difficult people who contribute to conflict. To successfully manage conflict, HR professionals and managers need to learn how to deal with difficult people. In this course, we learned about types of difficult people and strategies for preventing and managing conflict with difficult people.

Types of Difficult People

• The Steamroller
• The Nitpicker
• The Obstructionist
• The I-Didn’t-Sign-Up-for-That
• The Gossipmonger
• The Defeatist
• The Slacker
• The Faultfinder
• The Whiner
• The Martyr
• The Self-Criticizer
• The Blamer
• The Handle-With-Care
• The Microscope

General Coping Strategies

• Recognize that an attitude problem exists
• Acknowledge any underlying causes for the negative attitude.
• Help the difficult person take responsibility.
• Replace negative, inappropriate reactions with different, more acceptable ones.
• Instill positive attitudes in others.

Until next time...






Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/