Leadership from the Balcony: Managing Difficult People Part 3

Wednesday, May 2, 2018

Managing Difficult People Part 3

The Faultfinder
Best Strategies:

Ask the Faultfinder to explain his reasoning for disagreeing.
Acknowledge the Faultfinder’s concerns. Be persistent.

The Whiner
Best Strategies:

Emphasize the Whiner’s strengths and contributions.
Give frequent words of encouragement.

The Martyr
Best Strategies:

Give positive feedback on their contributions and hard work.
Give praise in front of others.

The Self-Criticizer
Best Strategies:

Try to help build up their self-esteem.
Present evidence of good work this person has produced.

The Blamer
Best Strategies:

Give specific examples of The Blamer’s errors or mistakes.
Be persistent in keeping the focus on The Blamer’s errors or mistakes.

The Handle-With-Care
Best Strategies:

Give focused feedback in a constructive manner.
Encourage the person to restate your point before you move on. Don’t rush through feedback.

The Microscope
Best Strategies:

Get the Microscope to look at the big picture
Encourage the Microscope to take a broader view:
Overall goals
Major problems
Biggest benefits
Greatest strengths

Until next time...

Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

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Sheryl Tuchman, SPHR, SHRM-SCP, Founder and CEO of Tools 2 SUCCEED, Inc., is a Senior Professional in Human Resources, SHRM Senior Certified Professional, Certified Professional Coach and Registered Career Coach with more than 25 years of corporate business, management, and technical experience. Her wide range of experience includes the design and implementation of governance processes for the IT departments of multi-billion dollar corporations, including Baxter Healthcare, Global Crossing, and JWT Advertising.

Sheryl helps create high-performance organizations in which every employee feels and acts like a partner in the business and is excited to contribute to its success. She previously taught elementary school and holds a lifetime State of California Multiple Subjects credential. Sheryl is the former Communications Chair of PIHRA Woodland Hills, a SHRM affiliate and was voted "Member of the Year 2011" and "Volunteer of the Year 2014-15." She is a member of SHRM (Society for Human Resource Management), and the National Association of Women Business Owners. Sheryl volunteers for Junior Achievement, inspiring young people to succeed.

Leadership from the Balcony

Wednesday, May 2, 2018

Managing Difficult People Part 3

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ABOUT US

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