Monday, September 27, 2021

Active Listening: Don’t Jump to Conclusions

It is common to hear something or witness someone do something and then jump to an immediate conclusion. Maybe you didn’t like what they said or heard something you didn’t think was appropriate, so you reach conclusions such as the person has poor speaking skills or doesn’t know how to communicate with others. These quick judgments only harm your business relationships and miss the chance to really listen to someone and make a connection. While you may believe you have all the facts and have reached a final decision, always remember that there is another side of the coin and most likely more information to learn.

Even if you do in fact have all of the information you need, you may still not be able to process your thoughts in a way that can be productive or helpful since the conclusion may be based on negativity.  If someone says something that makes you jump to a conclusion, ask them to repeat it or clarify what they said. Then take at least a few minutes to reflect on what was said or done, and then take enough time to form a logical conclusion. Taking a little extra time may seem like a chore at times, but it can save you from jumping to unnecessary conclusions and ruining the chance to build a relationship.

Until next time ...


Sheryl Tuchman, SPHR, SHRM-SCP

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