Wednesday, February 5, 2020

Good Business Etiquette - Part 1

Good business etiquette can help organizations improve in the following areas:
  • Branding: Everything we do reflects on our company and our products. By acting professionally, we send the message that our organization is credible and trustworthy. Personalized care may very well be your edge against the competition.
  • Customer Care: The best way to show customers that their patronage is valued is to treat them with respect and consideration. This in turn can inspire customer loyalty and positive feedback.
  • Engagement: Good manners will help improve morale and confidence between employees and team members.
  • Team Synergy: Good manners will help establish smooth working relationships within a team which contributes to greater productivity.
Creating an Effective Introduction: 
  • Project warmth and confidence. Many people size you up even before you say a word, which is why it’s important to mind your body language. When you introduce yourself, stand up straight, relax, and establish eye contact.
  • State your first name and your last name. Depending on the situation, you may also state your affiliation or your position in the company. Example: “Hello. I’m Jill Smith. I’m the Quality Control Officer.”
  • When the other person has given their name, repeat it in acknowledgment. “It’s nice to meet you, Mr. Andrews.” or “It’s nice to meet you, Joseph.” Repeating their name is an acknowledgment that you heard their introduction.
Until next time...


Sheryl Tuchman, SPHR, SHRM-SCP

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