DO acknowledge that you are angry. It is important that you know how to recognize that you are angry and give yourself permission to feel it. This can be as simple as saying to yourself, “I am angry.” Remember, you can’t control something that you don’t admit exists!
DO calm yourself before you say anything. It helps then to defer any reactions until you have reached the return to normal/adaptive phase of the anger cycle. Otherwise, you might end up saying or doing something that you’d later regret. Count 1 to 10!
DO speak up when something is important to you. This is the opposite to "keeping it all in." If a matter is important to you, so much so that keeping silent would just result in physical and mental symptoms, then let it out. If it’s not possible to speak to the person concerned, at least look for a trusted friend or a mental-health professional.
DO explain how you’re feeling in a manner that shows ownership and responsibility. Take ownership and responsibility for your feelings. This makes the anger within your control. Remember that you can’t control other people. One way to take ownership and responsibility for your anger is through the use of "I-messages." For example, "When you say this, I feel angry because my feelings are hurt."
Until next time...
Sheryl Tuchman, SPHR, SHRM-SCP
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