Civility is about effective self-awareness and effective social awareness. You can’t be an effective practitioner of civility until you recognize your place in the general scheme of things and you develop an appreciation for the unique contribution of all else around. It’s a delicate balance between pursuing self-interest and practicing self-control in order for others and the organization to pursue their interests well. For this reason, effective programs on civility must be prefaced by training on attentiveness to self and others.
Dealing with Difficult Personalities
A huge source of stress at work is the need to adjust to different personalities. Each person is unique, and even when you’re dealing with a responsible and emotionally-mature co-worker, friction is inevitable simply because the other person will never be 100% similar to you. However, the stress of interacting with co-workers is multiplied when the other person doesn’t just have a different personality but also a difficult one.
Until next time...
Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/
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