Monday, February 18, 2019

Job Analysis Part 5

  • Collection
    • The respondent is requested to describe an incident (usually within the last twelve months) which they did or did not meet their business objective
    • They are then asked to describe the background to the incident
  • Collection
    • The respondent is then asked to describe whether what they did was effective or what was ineffective
    • The respondent is then asked for an indication as to when the incident occurred
  • Collection - Record Sheet
  • Analysis & Categorization
  • Themes are identified that are represented by the incidents
  • Other individuals are then requested to sort these incidents into content dimensions
  • Translation exercises then help to identify incidents that represent different dimensions of the behavior under consideration
  • Interpreting & Reporting
  • These dimensions are then reported based on the purpose of the analysis
  • Critical Incident Technique
  • Advantages
    • Very Flexible
    • Identification of Important Task Components
    • Identification of Training Needs
  • Critical Incident Technique
    • Disadvantages
    • Time Consuming
    • Incompleteness
    • Expert Analysis Required
Until next time...


Sheryl Tuchman, SPHR, SHRM-SCP

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