Job Analysis Part 5

• Collection
• The respondent is requested to describe an incident (usually within the last twelve months) which they did or did not meet their business objective
• They are then asked to describe the background to the incident
• Collection
• The respondent is then asked to describe whether what they did was effective or what was ineffective
• The respondent is then asked for an indication as to when the incident occurred
• Collection - Record Sheet
• Analysis & Categorization
• Themes are identified that are represented by the incidents
• Other individuals are then requested to sort these incidents into content dimensions
• Translation exercises then help to identify incidents that represent different dimensions of the behavior under consideration
• Interpreting & Reporting
• These dimensions are then reported based on the purpose of the analysis
• Critical Incident Technique
• Advantages
• Very Flexible
• Identification of Important Task Components
• Identification of Training Needs
• Critical Incident Technique
• Disadvantages
• Time Consuming
• Incompleteness
• Expert Analysis Required

Until next time...

 




Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/