Leadership from the Balcony: Job Analysis Part 4

Thursday, February 14, 2019

Job Analysis Part 4

What is a Critical Incident?
A Critical Incident:

“The incident must occur in a situation where the purpose or intent of the act seems fairly clear to the observer and where its consequences are sufficiently definite concerning its effects”

Critical Incident Technique
General Aims & Objectives
Identification of the Specific Aim of the Analysis
Decide whether Observed Behavior relates to the Specific Aim
Planning
Determine who will Perform the Observations

Familiarity with the Activity Observed (e g , Supervisors)

Training

Activity & Requirements

Planning
Groups

Location & Time
Person & Conditions

Behaviors

Type of Activity & Behaviors
Relevance & Importance to General Aim

Until next time...

Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

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