Types of Problems
Problems can be broadly grouped into 3 categories:
- People problems may be difficult to resolve because:
- People are not totally logical
- Emotions can play a part
- Psychological influences
- Implicit personality theory
- Judging others by traits we find attractive in ourselves
- The Halo effect
- Initial judgment will affect all further interaction
- Stereotypes
- Judging individuals due to the group to which they belong
-
Process problems include:
- Mechanical
- Electrical
- Electronic
- Chemical
- Information
- These problems are usually logical but complex, thereby requiring a high level of technical knowledge
- System problems when resolved ensure that:
- Everything happens as it should
- Every time
- By everyone
Each problem category has its own peculiarities which must be taken into consideration.
Until next time...
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Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/
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