Monday, February 13, 2017

Keeping Score on Organizational Goals

What is the most important factor in a team's success?

A clear and elevating goal!

Research has shown that teams who are successful have clear and compelling goals which become a performance challenge to team members.

It is not only important to have clear and compelling goals, but people must also know how well they are doing in attaining those goals.  Imagine that you go to a basketball game of your favorite team and the announcer says at the start of the game, "Folks, we've decided tonight that we won't keep score.  This game has become too competitive and we want you to sit back and have fun watching the game and enjoying the athleticism of the players!" How would you feel?

People like to know how they're doing. Much of the appeal of sporting events and games would be lost if we did not know the score.

Keeping Score has Three Benefits:
1.  It motivates individual performance
2.  It becomes the basis for analyzing and making improvements.
3.  It helps team members to focus on a common purpose and work together.

Unfortunately, many teams and organizations do not do a good job of keeping score and so lose out on these benefits.

Keeping Score:
  • Is how we know how well we are doing
  • Must include several complementary measures
  • Must be linked to the strategy and objectives of the larger organization
  • Must be "owned" by the team
Until next time...

Sheryl Tuchman, SPHR, SHRM-SCP  

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