Friday, February 17, 2017

Keeping Score on Organizational Goals 2

Steps in Keeping Score:
  1. Identify your team's most important key result areas.
  2. Select units of measure in each key result area
  3. Assess current performance in each key result area.
  4. Set goals to make improvements.
Step 1: Identify Key Result Areas (KRA's)
The first step in scorekeeping is to identify the key result areas most important to your team.
    These are broad categories in which you want to evaluate your team's success.
    They are qualitative as opposed to quantitative.
    They should be aligned to the strategy and goals of the larger organization.
    They generally fall into one of the following four categories:
Quality (examples)
  • Customer
  • On-time delivery
  • Accuracy
  • Defects 
Internal operations (examples)
  • Rate of production 
  • Cycle time
  • Employee satisfaction
  • Safety
Development (examples)
  • Product innovation
  • Employee empowerment
  • Process improvement
Finances (examples)
  • Profitability
  • Costs
  • ROI
What are your team's most important key result areas?
Begin by reviewing the strategy and direction of your team as well as the goals and objectives of the larger organization of which you are a part, then talk together with your team members to identify what is working and what is not working for your team.  Next, identify the key result areas (KRA's) most important to your success.  List each key result area and then note why it is important. Click here for a template which you can use to list what is working, what is not working, and your KRA's.

Until next time...

Sheryl Tuchman, SPHR, SHRM-SCP  

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