Tuesday, January 26, 2016

Change and Communication

Clear communication is especially important during times of change.  In managing people during change, your goal is to remove barriers, providing support, and establishing direction for both yourself and others.  Successful communication during change is truthful, consistent, constructive, and provides the big picture, explaining how the change effort is relevant to the organization's vision.

Change initiatives thrive in an atmosphere that offers people as much information as they want and need.  Use technology to help get your message out, but take special care to be clear and precise.  Give people the information they need before they start making things up.

Whenever possible, verbal communication remains the best way of helping people understand the need for and the nature of change.  Set expectations regarding the desired results of change, the approach to be followed in getting there, and the differing roles of people in the change process.

After communicating a change, it is essential that everyone involved in the change effort take ownership of the change to ensure its successful implementation.

Until next time...

Sheryl Tuchman, SPHR, SHRM-SCP

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