When change occurs, people feel like victims or owners, losers or winners. They adopt an attitude of either resistance or resilience. In managing resistance, observe people and then ask yourself, "How am I reacting?" "How are they reacting?"
Focus on the reaction before you decide on a solution. This will help ensure that the solution is the right one. Act like a doctor: observe, diagnose, prescribe, and encourage practice for future retention of problems.
To Help Others Develop Resilience:
- Remain as positive as possible about the expected outcome
- Be prepared to address concerns
- Share as much information as possible
- Encourage employees to ask questions
- Make yourself visible and accessible
- Model resilient behavior for other employees
Until next time...
Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/
No comments:
Post a Comment