Monday, August 29, 2022

Address Conflict and Learn from Situations

Address Conflict and Misunderstandings Directly

Nothing can poison the atmosphere in a workplace like unaddressed conflict, but conflict and misunderstandings are a natural part of working with other humans. Even with the best intentions, conflicts and misunderstandings can arise. One way to practice positivity is to address these issues directly and positively when they occur. Approach the person or people with whom the conflict or misunderstanding has occurred. Express that you want to find the best solution and clear the air. This may mean apologizing or seeking to make amends. Rather than seeking to place blame, keep the focus on finding a way to resolve the situation and restore the relationship. Directly and positively addressing conflict and misunderstandings prevents them from festering into resentment and grudges.

Look for the Silver Lining 

When we practice positivity, we attempt to find the silver lining in any situation. Finding the learning opportunity or other positive aspect of even the worst situation can keep us from sliding into negativity. Give people the benefit of the doubt. In a conflict or misunderstanding, assume that the other person has everyone’s best interests at heart. Keep the focus on the positive, and address problems or conflicts as they arise. When we look for the silver lining, it helps us refocus on the good in a situation rather than fixating on the negative.

Until next time ...


Sheryl Tuchman, SPHR, SHRM-SCP

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