Emotional intelligence, or EQ, is usually described as the ability to identify one’s emotions and the control of those emotions while expressing oneself. This includes being empathetic to others and cultivating successful interpersonal relationships.
Emotional intelligence is not only useful in day-to-day life, but it is critical to a successful workplace. In fact, EQ is usually more important in the business world than IQ. With an emotionally-intelligent team, maximum success can be achieved through improved communication, empathy for others, and better resolution of conflict between team members as well as customers.
Definition
What does the phrase “emotional intelligence at work” mean? There are five main areas of focus that are included in most studies:
• Self-awareness - being aware of emotions and self-worth and confidence in one’s abilities
• Self-regulation - ability to regulate emotions and adapt to changing conditions
• Motivation – the drive to achieve goals, commitment, and initiative
• Empathy – a high sense of diversity, compassion, and drive to assist others
• Social Skills – skills in conflict management, communication, and leadership
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