Monday, November 15, 2021

Behavior and Insight: Online Communication

Online communication can be a hard concept to conquer since it can cover a wide range of topics. In our ever-growing world of technology, online communication can include emails, instant messages, video calls, and text messages. While these forms of communication can be a quick and easy way to connect with someone and cut out the need to physically see them or pick up a telephone, the messages can be misinterpreted.

It is difficult to convey feeling, emotions, or even tone in online communications, so the use of particular words is important to remember. People may not be able to perceive the light-heartedness in our words or a stern tone. Additionally, online communication can often seem impersonal since you do not have to take the time to contact someone and speak to them personally.  This can cause people to feel insulted or even slighted. When possible, speak to the person face-to-face or by phone in order to get your message and feelings across. Save the electronic communications for quick and impersonal messages.

Popular forms of online communication:

• Texts

• Blogs

• Emails

• Instant messages

• Video calls

Until next time ...


Sheryl Tuchman, SPHR, SHRM-SCP

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