When gathering information about a problem, there are several different methods you can use. No one method is better than another. The method depends on the problem and other circumstances. Here are some of the ways you can collect information about a problem:
- Conduct interviews.
- Identify and study statistics.
- Send questionnaires out to employees, customers, or other people concerned with the problem.
- Conduct technical experiments.
- Observe the procedures or processes in question first hand.
- Create focus groups to discuss the problem.
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