Leadership from the Balcony: Effective Complaint Handling Part 6

Tuesday, October 23, 2018

Effective Complaint Handling Part 6

To formulate an appropriate solution you need to know:

What the customer expects to see
What constraints you are working under

Time
Information
Power
Finance

Key considerations

What is the impact of the solution going to be on:

The customer
The market
Your organization
Your current processes
Your products
Your profitability

The solution must be

Reliable
Acceptable
Deliverable
Affordable
Robust
Suitable

As with any business process there are particular roles which must be filled such as:

Communicator
Investigator
Documenter
Auditor
Leader
Each of these roles is important to ensure that the process works in the organization

Until next time...

Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

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