Leadership from the Balcony: Effective Complaint Handling Part 5

Friday, October 19, 2018

Effective Complaint Handling Part 5

Basic complaint-handling documentation consists of:

Standard Operating Procedure for Handling Complaints
Complaint Form
Complaint Communication Tracker Log
Corrective Action Record
Complaint Report

Documentation should be designed so as to be:

Clear
User-friendly
Complete
Prompting
Standardized
Official
Controlled

Document Type: Complaint Handling Form

Customer Name & Contact Details
Details of Person Handling Complaints
Complaint Reference Number
Start & Completion Dates
Information on the Complaint

Linkages

Information on the complaint form must be
Logical
Coherent
Relevant
Clear
Complete

Until next time...

Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

No comments:

Post a Comment

ABOUT US

The one constant in every organization is change. Are YOU prepared?

Tools 2 SUCCEED offers leadership development training, Sexual Harassment AB1825/AB2053 training, executive coaching, and outplacement services to facilitate organizational growth and change. With more than 30 years of global business experience in multiple industries, we can provide you with the right tools to help your business to succeed. We offer online courses from leadership development to human resource management. Tools 2 SUCCEED is an Approved Provider of the HR Certification Institute (HRCI), offering low-cost programs for HRCI recertification credit. Tools 2 SUCCEED is also an Approved Provider of the Society for Human Resource Management (SHRM), offering low-cost programs for SHRM recertification credit.

After assessing your organization’s needs, we implement solutions to improve business performance, develop leaders, and engage employees. What distinguishes us is our flexibility, reinforcement, and customer service. We stay with you to ensure that your goals are achieved.

Tools 2 SUCCEED, Inc. was incorporated in the State of California on February 1, 2007 (California Corporation #C2970570). We have been an HRCI Approved Provider since 2009. We are currently the 2nd-largest provider of HRCI-approved courses (SHRM is the 1st). Tools 2 SUCCEED currently has 13,000+ clients in all 50 United States, U.S. territories, plus 55 countries.

Sheryl Tuchman, SPHR, SHRM-SCP, Founder and CEO of Tools 2 SUCCEED, Inc., is a Senior Professional in Human Resources, SHRM Senior Certified Professional, Certified Professional Coach and Registered Career Coach with more than 25 years of corporate business, management, and technical experience. Her wide range of experience includes the design and implementation of governance processes for the IT departments of multi-billion dollar corporations, including Baxter Healthcare, Global Crossing, and JWT Advertising.

Sheryl helps create high-performance organizations in which every employee feels and acts like a partner in the business and is excited to contribute to its success. She previously taught elementary school and holds a lifetime State of California Multiple Subjects credential. Sheryl is the former Communications Chair of PIHRA Woodland Hills, a SHRM affiliate and was voted "Member of the Year 2011" and "Volunteer of the Year 2014-15." She is a member of SHRM (Society for Human Resource Management), and the National Association of Women Business Owners. Sheryl volunteers for Junior Achievement, inspiring young people to succeed.

Leadership from the Balcony

Friday, October 19, 2018

Effective Complaint Handling Part 5

No comments:

ABOUT US

Followers