- Basic complaint-handling documentation consists of:
- Standard Operating Procedure for Handling Complaints
- Complaint Form
- Complaint Communication Tracker Log
- Corrective Action Record
- Complaint Report
- Documentation should be designed so as to be:
- Clear
- User-friendly
- Complete
- Prompting
- Standardized
- Official
- Controlled
- Document Type: Complaint Handling Form
- Customer Name & Contact Details
- Details of Person Handling Complaints
- Complaint Reference Number
- Start & Completion Dates
- Information on the Complaint
- Linkages
- Information on the complaint form must be
- Logical
- Coherent
- Relevant
- Clear
- Complete
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg5v11VCwiIJrMsMWa0A9_kwVLXI8qXrNU5Xku7Q81t4BCAY_zZILcY9x3wMYWN5B59xpslAKsfoZcRMZQ3KGNg8QazJl7Yo7wNqUr_5A7sf-CVI7pyctLnR8IWXVaoxLcpx-wjdUWq4Ww/s1600/signature.png)
Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/
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