Leadership from the Balcony: Effective Complaint Handling Part 5

Friday, October 19, 2018

Effective Complaint Handling Part 5

Basic complaint-handling documentation consists of:

Standard Operating Procedure for Handling Complaints
Complaint Form
Complaint Communication Tracker Log
Corrective Action Record
Complaint Report

Documentation should be designed so as to be:

Clear
User-friendly
Complete
Prompting
Standardized
Official
Controlled

Document Type: Complaint Handling Form

Customer Name & Contact Details
Details of Person Handling Complaints
Complaint Reference Number
Start & Completion Dates
Information on the Complaint

Linkages

Information on the complaint form must be
Logical
Coherent
Relevant
Clear
Complete

Until next time...

Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

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