Tuesday, August 22, 2017

Defining Your Strategic Direction Part 1

Decisions about strategic direction are not made in a vacuum but are determined by two converging forces: the organization's ideology (particularly the mission statement) and the business situation. Think about the following questions in order to make decisions about how your organization will meet the challenges and opportunities of the business environment, now and in the future.

  • Customer Satisfaction:  How do your customers judge you on measures of importance to them such as quality, timeliness, performance, service, and cost? Remember that you can't be the best at all of these.
  • Organizational Culture:  The organization's culture is the common experience of people regarding "what it is like to work here." It consists of the attitudes and work habits of people within the organization.
  • Internal Operations:  This dimension focuses on the adequacy and efficiency of internal processes, competencies, technologies, and systems.
  • Financial Performance:  This includes all measures of an organization's financial health such as return on investment, profitability, gross sales, etc.
Until next time...

Sheryl Tuchman, SPHR, SHRM-SCP

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