Imperative number 1 is to attract and retain the best employees. Many organizations include this imperative in their strategic plans. Since there is a shrinking labor pool of talented and qualified workers, and the competition for that labor pool is great, employers can attract and retain the best workers by:
- Competing to be the "Employer of Choice"
- Attracting talented employees from the current labor pool
An example of an organization that wants to be known as an Employer of Choice is one that offers flex-time to employees to allow them to meet their family obligations while still performing well in the organization.
Imperative number 2 - to enhance customer service and gain a marketing advantage - is increasingly necessary for organizational survival. Marketplace demographics are changing more rapidly and dramatically than workplace demographics.
- Organizations are seeing their customer base become more diverse.
- An organization must also recruit and hire employees who are bilingual if necessary to meet their customers' communication requirements.
Imperatives to be continued...
Until next time...
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Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/
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