When building rapport, be sure to greet with a firm handshake, a smile, and a statement that lets the applicant know you are glad he/she is there. Treat all with respect and provide a positive image of the company, first explaining the structure of the interview and what is to be expected in terms of objectives and length of time.
When gathering information, be sure to ask questions concerning specific information in the resume and ask questions relating directly to your job description. Include behavioral questions such as, "Tell me about a time when..."
When giving information, use this as your opportunity to sell the position. Give the applicant enough information so that he or she is able to make an informative decision about the job at the end of the interview.
Finally, in closing, it is important to give the applicant the opportunity to ask questions. Allow time for this step. Then thank the applicant for the time and briefly explain subsequent steps, including a realistic timeframe of when the hiring decision will be made. Let the applicant know how to contact you if he/she has any further questions. Upon completion of the interview, review your notes and write down anything else you want to remember. Use your criteria checklist to objectively determine what skills your candidate has met.
Until next time...
Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/
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