Monday, November 16, 2015

Guidelines for Providing Feedback

Feedback is like reporting the score during a game. To be meaningful, it must be up-to-date. It isn't very motivating or effective to wait until tomorrow to tally and report the score of tonight's game. We want to know immediately where we stand and how we are doing. People can't take ownership of their processes and results if they don't receive feedback about how they are doing.

Feedback should be frequent, accessible to everyone, and easy to understand. Visual displays in the form of charts and graphs are far more effective than the written word. Feedback should go not only to team members, but also to other stakeholders (customers, managers, suppliers, other departments) whose decisions and behavior impact your team.

Until next time...

Sheryl Tuchman, SPHR, SHRM-SCP

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