Leadership from the Balcony: Effective Complaint Handling Part 6

Tuesday, October 23, 2018

Effective Complaint Handling Part 6

To formulate an appropriate solution you need to know:

What the customer expects to see
What constraints you are working under

Time
Information
Power
Finance

Key considerations

What is the impact of the solution going to be on:

The customer
The market
Your organization
Your current processes
Your products
Your profitability

The solution must be

Reliable
Acceptable
Deliverable
Affordable
Robust
Suitable

As with any business process there are particular roles which must be filled such as:

Communicator
Investigator
Documenter
Auditor
Leader
Each of these roles is important to ensure that the process works in the organization

Until next time...

Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/

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ABOUT US

The one constant in every organization is change. Are YOU prepared?

Tools 2 SUCCEED offers leadership development training, Sexual Harassment AB1825/AB2053 training, executive coaching, and outplacement services to facilitate organizational growth and change. With more than 30 years of global business experience in multiple industries, we can provide you with the right tools to help your business to succeed. We offer online courses from leadership development to human resource management. Tools 2 SUCCEED is an Approved Provider of the HR Certification Institute (HRCI), offering low-cost programs for HRCI recertification credit. Tools 2 SUCCEED is also an Approved Provider of the Society for Human Resource Management (SHRM), offering low-cost programs for SHRM recertification credit.

After assessing your organization’s needs, we implement solutions to improve business performance, develop leaders, and engage employees. What distinguishes us is our flexibility, reinforcement, and customer service. We stay with you to ensure that your goals are achieved.

Tools 2 SUCCEED, Inc. was incorporated in the State of California on February 1, 2007 (California Corporation #C2970570). We have been an HRCI Approved Provider since 2009. We are currently the 2nd-largest provider of HRCI-approved courses (SHRM is the 1st). Tools 2 SUCCEED currently has 13,000+ clients in all 50 United States, U.S. territories, plus 55 countries.

Sheryl Tuchman, SPHR, SHRM-SCP, Founder and CEO of Tools 2 SUCCEED, Inc., is a Senior Professional in Human Resources, SHRM Senior Certified Professional, Certified Professional Coach and Registered Career Coach with more than 25 years of corporate business, management, and technical experience. Her wide range of experience includes the design and implementation of governance processes for the IT departments of multi-billion dollar corporations, including Baxter Healthcare, Global Crossing, and JWT Advertising.

Sheryl helps create high-performance organizations in which every employee feels and acts like a partner in the business and is excited to contribute to its success. She previously taught elementary school and holds a lifetime State of California Multiple Subjects credential. Sheryl is the former Communications Chair of PIHRA Woodland Hills, a SHRM affiliate and was voted "Member of the Year 2011" and "Volunteer of the Year 2014-15." She is a member of SHRM (Society for Human Resource Management), and the National Association of Women Business Owners. Sheryl volunteers for Junior Achievement, inspiring young people to succeed.

Leadership from the Balcony

Tuesday, October 23, 2018

Effective Complaint Handling Part 6

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ABOUT US

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