Conflict Resolution, Relationships, Obstacles

With emotional intelligence, skills such as effective communication, active listening, and empathy, conflicts can be de-escalated quickly and rapport built in the place of negativity.

Active listening is key to understanding what the conflict concerns.  Empathy for each side of the disagreement allows you to feel the emotions of each person and better understand their position.  Even social skills come into play when each side’s opinions and needs are mirrored for both sides to hear.  From there, a solution can be determined so that everyone feels satisfied that they have been heard.

Once we come into focus with our own emotions, we can then use it to build and maintain better, more positive relationships, both in the workplace and in everyday life.

How does emotional intelligence aid in our relationships?  First, through our communication.  Through empathy, we can bring out the best in others by mentoring and motivating.  Communicating in a more positive manner improves relationships with everyone we encounter.  Better communication equals better relationships.

When thinking of obstacles at work, we usually think about failure.  Failure almost always feels negative.  Failure can be controlled through emotional intelligence, and with these skills, we can turn a negative event into positive growth.

The first and most difficult step of the process is to recognize the failure.  Admit what emotions you are feeling, and then the learning process can begin.  Determine how the failure could have been avoided, and then make changes.  Making a change in order to avoid future failure is positive growth.

Until next time ...

 

Sheryl Tuchman, SPHR, SHRM-SCP