Thursday, March 22, 2012

Performance Management

Why are so many supervisors and managers are hesitant to establish clear expectations and then discipline their employees if they do not conform to these rules?

They may find the process too difficult, or they fear retaliation, or think the bad behavior will just go away. However, that bad behavior almost never goes away on its own!

High Performance organizations have high expectations and require discipline and above-average performance from their people. Some high-performing organizations achieve this by creating exciting work environments, opportunities for individual expression, or incentive pay systems. In many instances, however, such conditions are not in place or are not sufficient to motivate people. Clear expectations in the form of are another tool for improving performance.

What are YOUR expectations for your team? What rules do you have that must be followed no matter what? Come up with your list, then make sure to communicate it both verbally as well as in writing to your team. Enforce those rules - no excuses. When you do, you will gain respect as a leader and will see that your team will "step up to the plate" and improve performance.

Until next time...

Sheryl Tuchman, SPHR

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