Negotiation skills may benefit you at work because you can make better deals. By satisfying clients' needs, you strengthen your relationship with them. The better your relationships, the better chance you have of future negotiations. Remember that your "client" can be an external or internal one. In the case of HR professionals, usually the clients are the employees, for example.
KEY POINTS
- Negotiation can enhance building rapport because the process of building rapport is often a result of give-and-take. Bargaining chips and concessions are part of building rapport.
- In order for negotiations to be effective, they should be seen as a conference or collaboration, as opposed to a contest or a confrontation.
- Negotiation is a key tool for achieving your goals. You use goal setting to determine what you want; you use negotiation to get what you want. The two are interdependent.
- Negotiation and communication go hand-in-hand. When you effectively negotiate, you strengthen relationships with clients and increase your ability to communicate with them. The reverse is true too.
- Negotiation is the quintessential example of time management. When you know how to negotiate effectively, you tend to handle situations more effectively. This saves you time, money, and aggravation.
- Negotiation aids teamwork in that win-win situations enhance all group interactions. The better that you can satisfy needs, the more easily you will work with others. Others will be more willing to work with you as well. Teamwork is the result of negotiation. Properly set up, negotiation is a team effort. You and your negotiation partner both strive for a win-win proposition.
Sheryl Tuchman, SPHR, SHRM-SCP
http://tools2succeed.com/
No comments:
Post a Comment